Tuesday, January 8, 2013

Are You Losing Business To Online

Over the lunch hour I wandered through the mall next door.

I stopped into the travel agency to ask, "What size am I allowed as a carry on".

"No idea", replied the travel agent. "Depends on the airline".

Fair enough I thought, even though we only have two airlines in Canada in Westjet and Air Canada.

When I asked about Westjet, I got the same response.  "Don't know".

Instead of letting her watch my eye twitch and face contort and want to scream, "how in the world would you not know this", I walked out and muttered under my breath: No wonder people are booking on line!

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