Will You Be A Johnny Today

How do you spell customer service? This 3 minute 17 second video will revolutionize your customer service.


Tony Mariani

Who Thought Of The Packaging

Have a look at the packaging on these two items. The rechargeable unit uses a USB to charge. No normal plug. Both packages have a picture of a camera on them. A stretch to think the camera is digital? You would be wrong.

When I unpacked batteries and charger, there tucked in the back operating instructions on the charger. Underlined was the following, "Not recommended for digital cameras".

I called the company. You guessed it. They told me the batteries are meant for regular cameras not for digital.

Logic would think a lot more digital cameras would be selling than regular cameras.

So why would a company spend marketing dollars to feature a camera on their packaging and lead you to think they would work for digital? It ticked me off because I had to go back and stand in a long line to return the items. What a waste of dollars and hurt your perception in the market.


Tony Mariani

ps Last week the radio industry in Winnipeg lost a great personality. QX 104FM's morning man, Ron Able lost his battle with cancer. In an industry with very fragile egos, Ron was a genuine gentleman who gave to both the industry he served for many years and this great city he adopted as his home. Rest in peace Ron.

This Just In From 1981

Who knew?

Reading the paper on line.




Tony Mariani