Dave Carroll's story is going to cause United Airlines nothing but headaches. In a nutshell, Carroll is aboard a United Airlines flight waiting to take off and witnesses the baggage handlers break his guitar.
United will not acknowledge the incident nor pay the $3500 to replace the instrument. So Carroll has created the first of three videos about the incident. You tube reports almost 2.5 million people have watched the funny music video.
You would think that someone at United would have handled this thing by now. Can you say Domino's Pizza and the public relations nightmare they went through earlier this year.
Hey United, get thee to some social media classes. This is going to leave a huge mark!